11-08-2007, 11:48 AM
Dear ogdgs,
Problem with DreamScape preview window crash is that we cannot reproduce it on any machine and OS and 3ds max we have here (XP, Vista, 32 bit, 64 bit, Athlon, Intel core2 duo, max 9, max 2008).
Now that we got total of three detailed bug reports with hardware specs, the best to our knowledge, DreamScape preview window crash is tied only to Opteron CPUs.
Since we do not have Opterons, we were not able to find this very obvious bug during beta testing.
Crashes and bugs are natural (unfortunately) 'by product' of software development, but we're taking care of ours.
I'm not sure about your reseller, but Turbo Squid offers a 30 money back.
I will send them your email and I am sure that they will be able to allow you to return software and get a refund.
Best regards,
Kresimir Tkalcec
Problem with DreamScape preview window crash is that we cannot reproduce it on any machine and OS and 3ds max we have here (XP, Vista, 32 bit, 64 bit, Athlon, Intel core2 duo, max 9, max 2008).
Now that we got total of three detailed bug reports with hardware specs, the best to our knowledge, DreamScape preview window crash is tied only to Opteron CPUs.
Since we do not have Opterons, we were not able to find this very obvious bug during beta testing.
Crashes and bugs are natural (unfortunately) 'by product' of software development, but we're taking care of ours.
I'm not sure about your reseller, but Turbo Squid offers a 30 money back.
I will send them your email and I am sure that they will be able to allow you to return software and get a refund.
Best regards,
Kresimir Tkalcec