11-14-2007, 07:47 PM
Michael,
Did you email our support team or use our online support form? Either way, the TS support team should have responded by now. I'm not seeing any open tickets in our CRM system for Max 2008 requests, so I can only assume for the moment that you've been taken care of already. I've forwarded your information to the support team to confirm this.
Just for public knowledge, the answer for Max 2008 is that we built specific installers for that flavor of Max to help avoid the potential problem of users installing the wrong versions of the tools into the wrong versions of Max. It's a one-to-one relationship - each version of Max gets its own custom designed installer.
If you send me an email to vendors AT turbosquid DOT com I'll go ahead and get you squared away immediately. Be sure to include your Toolkit serial number in your request.
Sincerely,
-=Beau
Beau Perschall
VP of Business Development
Turbo Squid, Inc.
Did you email our support team or use our online support form? Either way, the TS support team should have responded by now. I'm not seeing any open tickets in our CRM system for Max 2008 requests, so I can only assume for the moment that you've been taken care of already. I've forwarded your information to the support team to confirm this.
Just for public knowledge, the answer for Max 2008 is that we built specific installers for that flavor of Max to help avoid the potential problem of users installing the wrong versions of the tools into the wrong versions of Max. It's a one-to-one relationship - each version of Max gets its own custom designed installer.
If you send me an email to vendors AT turbosquid DOT com I'll go ahead and get you squared away immediately. Be sure to include your Toolkit serial number in your request.
Sincerely,
-=Beau
Beau Perschall
VP of Business Development
Turbo Squid, Inc.
Turbo Squid, Inc.
The World in 3D
The World in 3D